These Terms and Conditions apply to any services booked online, by phone, text, and email. By accessing this website or making a booking you agree to be bound by the terms and conditions below. These Terms and Conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website. If you do not agree with these terms and conditions, please do not access this website.
- About Us.Our site www.bristolcleaningco.uk is operated by the Bristol Cleaning Co. a trading style of AWT Associates Limited, (The Company). We are registered in England and Wales under company number 12578681, and our registered office is at 301 High Street Benfleet SS7 5HA.
- Contract.
2.1.These Terms and Conditions represent a contract between AWT Associates Limited T/A The Bristol Cleaning Co and the Client.
2.2. The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email, website forms, shall constitute the Client’s acceptance of these terms and conditions.
2.3. No variation or alteration of these terms and conditions shall be valid unless approved in writing by a Director of the Company. - Services.
3.1.End of tenancy cleaning, carpet cleaning, upholstery cleaning, short-let cleaning , one-off cleaning, move in/out cleaning, spring cleaning. The company reserves the right to amend an initial quotation, should the client’s original requirements change.
3.2.Some badly neglected properties may require more hours to clean than well maintained properties.
3.3. The sales advisers can only give you a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s property. Please note that duration may vary therefore a degree of flexibility is required.
3.4. Carpet cleaning. Please note that our carpet cleaners will do their best to clean your carpets, however, we cannot be held responsible for badly neglected carpets and that we cannot remove stains. - You may cancel or reschedule a Booking until 1100 the day before the Booking.
4.1 For cancellations after 11:00 the day before the Booking, or if your Housekeeper arrives for the clean and is unable to gain entry or start the clean, you will be charged the full price of the Booking.
- Payments.
5.1.The only acceptable payment method for a short-let cleaning, end of tenancy cleaning, carpet cleaning, move-in/out cleaning, spring cleaning, one-off cleaning is by bank transfer.
5.2.Bank transfer payments are to be made at least 24 hours before the cleaning due date unless any other terms are specifically agreed in writing.
5.3. Where the instructing client is a limited liability entity, the director and or partners accept joint and several liability for any payments due and payable to the company.
- Claims and Complaints.
6.1.All services shall be deemed to have been carried out to the client’s satisfaction unless written notice is received within 24 hours of completion of the tasking.
6.2. Our services are provided only for the satisfaction of our clients. We shall not be held responsible if any third parties such as estate agents, landlords or inventory clerks are not satisfied with the cleaning provided by us.
6.3. Any complaints regarding carpet cleaning, upholstery cleaning or curtain cleaning should be addressed to the company on the same day.
6.4. The company does not offer any refunds or compensations.
6.5. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services concerning the above. Failure to do so means we will consider the matter fully settled.
- Liability.
7.1.The company shall not be liable for any third parties or their actions who enter or are present at the client’s premises during the cleaning visit. The cleaners cannot be relied upon to grant access to the property to any third parties.
7.2.Items excluded from the cleaning company’s liability include cash, jewellery, art, antiques, china, crockery and items of sentimental value.
7.3. The company shall not be liable for existing damage or spillage that cannot be cleaned/ removed completely using standard cleaning detergents and chemicals. We will do our best to clean your property but cannot guarantee the removal of ingrained dirt using standard cleaning techniques and materials.
7.4. The company shall not be liable for any loose items that break during our visit.
7.5. For any damages or missed items the company should be informed whilst the cleaners are still on site. The company shall not be liable for any damages or missed items after we leave the property. - Cancellations. The customer agrees to pay the full price of a cleaning visit if the customer changes the date/time less than 24h before the scheduled appointment.
- Insurance. AWT Associates has full public and employer liability coverage. Any claims regarding breakages and lost items must be reported in writing on the same day.